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Terms and Conditions

These Terms and Conditions govern your use of the website and (“the Website”) and any orders you place through the website (“the Service”).

By accessing or using the Website and/or before proceeding with an order, you approve that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions you must stop using the website.

In order to use our website and/or receive our services, you must be at least 18 years of age, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited under any law or regulation applicable to you.

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

1. Ownership, intellectual property and use

1.1. This website is owned and operated by Cocos Puppy Boutique Limited, a company registered in England and Wales under company number 11956717. Our registered address is 8 St. James Fold, Roman Road, Blackburn, Lancashire, BB1 2LA.

1.2. The copyright and all other intellectual property rights in and to the Website and any/all of the material on the Website are either owned by us or are included with the permission of the owner of the rights. 

1.3. No copying, exploitation or distribution for any commercial use of either the Website or any of the material contained within it is permitted without our prior written consent. 

1.4. No licence is granted to you in these Terms and Conditions to use any trade mark whether registered or unregistered of Coco’s Puppy Boutique.

2. Information and availability

2.1. You are responsible for keeping your information and your dogs’ information correct and complete and maintaining confidentiality of your account and password. If you are experiencing difficulty updating your information or your dogs’ information you must contact us immediately, and before placing any order. If you have reason to believe your account has become known, or is being used, by anyone else you must contact us immediately.

2.2. If you believe a fault has occurred in the service of the Website, please contact us by telephone or by email and we will investigate and correct any fault as soon as we reasonably can.

2.3. Access to the Website may be occasionally restricted to allow for maintenance. In such instances we will endeavour to keep disruption to a minimum and will restore the service as soon as we reasonably can.

2.4. We reserve the right at any time to modify or discontinue the Website (or any part or content thereof) without notice at any time.

2.5. Whilst we take every care to ensure that the information on the Website is accurate and complete, some of it may be supplied to us by third parties and we may be unable to check its accuracy or completeness. Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Any reliance on the material on the website is at your own risk. The Website is provided "as is" with warranties excluded to the fullest extent permissible by law. We do not accept any liability arising from any inaccuracy or omission in any and/or all of the information provided on the Website or interruption in availability. 

2.6. Certain products may have limited stock and we reserve the right to limit the quantities of any products or services that we offer.

2.7. We reserve the right to hold orders in the case of any out of stock instances. Should you place an order for an out of stock item, we will endeavour to contact you as soon as reasonably possible to offer you the option to await further stock, replace with an alternative option, or cancel your order for that stock item and request a refund.

2.8. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

3. Promotions and vouchers

3.1. From time to time, we may include competitions, promotions, vouchers or other offers on the Website. Each such offer and/or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.

3.2. Where you have used a promotional code or offer when placing an order, acceptance of this order is subject to our verifying that the code or offer has been issued to you personally and that you have complied with all the terms of the offer and qualify for the promotional code. In the event that the code has not been issued to you for your personal use, or you do not qualify for the promotion, we reserve the right to cancel your order and refund any payment made under the promotional offer. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

3.3. The maximum number of dogs you are able to register on Coco’s Puppy Boutique website under the Your Dog Membership Section as standard is 10.  We reserve the right to amend this number at any time.

3.4. Where you have registered Your Dog as a member and request more membership cards, we reserve the right to review and refuse any such request. 

3.5. ‘Coco Beans’ is the loyalty scheme owned and managed by Coco’s Puppy Boutique Limited.  We reserve the right to amend this loyalty scheme at any time.

3.6. We reserve the right to modify our loyalty scheme, including, but not limited to, the method of earning points, the value of points, the ability to earn points, and the redemption of points.

3.7. For the purpose of Coco Beans, 1 Coco Bean is the equivalent of £1 spent in full.

3.8. Coco Beans will not be earned against Delivery costs.

4. Breach or violation of terms and right

4.1. A breach or violation of any of the Terms and Conditions will result in an immediate termination of your access to the Service.

4.2. We reserve the right to refuse provision of the Service to anyone for any reason at any time.

5. Placing an order

5.1. All orders placed through the Website will be subject to our acceptance of the order.

5.2. When you submit an order to us on the Website, you will receive an email from us acknowledging your order ("Order Receipt Email"). You should check this email for accuracy and let us know immediately if there are any errors. Please note that the Order Receipt Email does not mean that your order has been accepted. Your order constitutes an offer to us to buy goods. All orders are subject to acceptance by us. 

5.3. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

5.4. Your order will be fulfilled by the delivery timescale set out in our Delivery policy unless there are exceptional circumstances out of our control. In such instances we may attempt to contact you to advise of any such events in order to update you on your expected order.

5.5. Should you request Next Day delivery (i.e. Next Working Day) and this service not be available in your area we will contact you prior to despatch to make alternative arrangements.

5.6. We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. 

5.7. Where orders are placed against a specific Dog Membership number, we will review the order checking the size details you have provided against our size guides.  If we recommend a different size based on the information we have, please note it is still your absolute responsibility to check the sizing on your dog upon receipt as safety is our main priority pursuant to point 8.3. below.

6. Pricing, processing and payment

6.1. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

6.2. Payment for all goods, either by credit or debit card, will be taken from your card at the time we receive your order, once we have checked your card details. Any payment made to us will be refunded if we do not accept your order.

6.3. Whilst it is our intention to keep the Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled. We reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices.

6.4. All prices shown on the Website are inclusive of VAT. 

7. Title and risk

7.1. The goods will be at your risk from the time of delivery.

7.2. Ownership of products will transfer to you upon receipt of full payment for your order.

8. Liability

8.1. We warrant to you that any goods purchased from us though the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied.

8.2. We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.

8.3. At no point shall Coco’s Puppy Boutique Ltd, our directors, employees, agents, suppliers, or service providers, or any other partner be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products bought using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the website, the service or any products purchased, transmitted, or otherwise made available via the service, even if advised of their possibility. 

8.4. You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

9. Returns and Refunds

9.1. Should you wish to return any undamaged or unwanted product, simply contact us within 14 days of the date you received the product via email or telephone, detailing the product you wish to return. We will subsequently provide returns instructions and you will be responsible for returning your product, including all packaging and accessories. You will be responsible for covering the delivery costs of returning any undamaged or unwanted product to us. We will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) the following products are not eligible for return: Health products such as Dry Dog Shampoo’s, Balms, Sprays and edible products such as Treats. Products must be returned unused and be received within 14 days of you notifying us of your request to return. We reserve the right to reject any refund request should returned items have clearly been used upon return to us, or be received later than 14 days from contacting us to request to return.

9.2. For any defective or damaged product, simply contact us within 14 days of the date you received the product via email or telephone, detailing the product you wish to return. If we are unable to replace the product within a reasonable time, you will be entitled to a full refund upon the prompt return of the product to us. Goods returned by you because of a defect or damage prior to receipt by you will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

9.3. Upon receipt of your returned product in accordance with all above Returns guidance, we will refund appropriate funds to the payment method used to place your original order as soon as reasonably possible, but not later than 14 days after date of the receipt of the returned item.

9.4. Refunds will not be available where you have made a separate donation to StreetVet via the Coco’s Puppy Boutique website.

10. Waiver

10.1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

11. General terms and conditions

11.1. The use of the Website and any Contracts formed between us are governed by English law. Any dispute arising from, or related to, such use and any such Contracts shall be subject to the exclusive jurisdiction of the courts of England. Overseas orders (i.e. orders from outside the United Kingdom) will not be accepted.

11.2. A person who is not a party to these Terms and Conditions or any Contract between us shall have no right to enforce any term of the Terms and Conditions and/or any and/or all Contracts between us under the Contracts (Rights of Third Parties) Act 1999.

11.3. If any provision of these Terms and Conditions or any provisions of any Contract between us are found to be invalid, unlawful or unenforceable by a court to any extent, such provision will to that extent be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.

11.4. We may assign, charge or transfer any of our rights or subcontract any of our obligations under these Terms and Conditions or any Contract to any third party at any time.

11.5. You may not assign, charge or transfer any of your rights or subcontract any of your obligations under these Terms and Conditions and/or any Contract between us except with our specific prior written permission in writing.

11.6. These Terms and Conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.

11.7. We will endeavour to verify the accuracy of any product or pricing information which we place on the Website, but we make no warranties or guarantees (whether express or implied) in relation to the accuracy of such information. You must bear the risk associated with the use of the Internet.

11.8. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

12. Updates to Terms and Conditions

12.1. We reserve the right to revise and amend these Terms and Conditions from time to time and any such changes will be communicated on the Website. It is your responsibility to check our website periodically for changes. If you do not wish to accept the new Terms and Conditions, you should not continue to use the Website. If you continue to use the Website after the date on which the changes come into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.


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