Delivery and shipping

Our Delivery Service aims to ensure you receive your delivery within 5 working days of order placement dependent on the service you request.

Coco’s Puppy Boutique will despatch your order within 24 working hours.  You can opt for our Standard Delivery option (3-5 days), or a Next Day option (1-2 days).  For a Standard Delivery option, day 1 is before 2pm on date of order placement and before 11am for a Next Day service.  

We will use Hermes and Parcelforce as carrier options depending on the size and weight of your order, and all our service options are signed for.

Standard delivery - £4.95

Next Day delivery - £7.95

Please note, during these unprecedented times (COVID-19), all of our carrier partners are working hard to get your deliveries to you on time however you may experience slight delays.  Please bear with us as we work to do as much as we can to get your delivery to you.
 

If you were expecting to have already received your order but it hasn’t yet arrived, don’t panic.

We aim for all orders to arrive with you within 5 working days, however any order can take up to 10 working days to arrive. We use a number of different delivery partners to get orders safely to all our customers, all of whom have a great track record for delivery success, but please feel free to contact us if your goods have not been received after 5 days of placing your order. At this point we will investigate this further for you, and if we cannot successfully locate your order we will gladly refund it in full or send out replacements.